Shipping policy

Shipping Policy

Domestic Shipping

Shipping Time
Estimated delivery timelines are 15–21 business days. If a product is ready for dispatch, it may be shipped on the same day, which can result in earlier delivery.

Shipping Costs
 • Standard Shipping: Free for first time
• Cash on Delivery (COD) + Shipping: ₹150 
 • Express Shipping: ₹150 (applicable only on products that are ready for dispatch)

Tracking
A tracking number will be provided once the order has been shipped.

⸻

International Shipping

Shipping Time
Estimated delivery timelines are 15–25 business days, or as applicable based on the destination.

Shipping Costs
Standard International Shipping: Charges vary depending on the destination.

Customs and Duties
Customs fees and import duties, if applicable, are the responsibility of the customer and are not included in our shipping charges.

⸻

Additional Information

 

Order Tracking
• If you did not create an account or sign up before placing the order, the order will not appear in the ‘Orders’ section of the website.
• Tracking details will be available only after the order has been dispatched.

Order Confirmation
• Order confirmations are sent via email.
• If an email address is not provided, a confirmation email will not be sent, even if the order is successfully placed.
• If you have provided an email address but do not receive a confirmation, you may contact us at info@salwaartameez.com.
 • For COD orders, dispatch will take place only after a confirmation call. If customer is unavailable on call, the order may be cancelled.

Order Changes and Cancellations
• Once an order has been processed, it cannot be changed or cancelled.
• For changes to the shipping address or contact details, please write to info@salwaartameez.com. Changes will be made only if the order has not yet been dispatched and if the update is feasible.
• If an order is undelivered due to incorrect information, any additional shipping charges for re-delivery will be borne by the customer.
• To ensure smooth resolution of delivery discrepancies, customers are encouraged to record the package opening process.

Lost or Damaged Packages
If a shipment is lost or damaged in transit, please contact us at info@salwaartameez.com with your order number for assistance.

Delivery Issues
For any delivery-related concerns, you may reach out to info@salwaartameez.com